FAQ

Fast, Secure Delivery:

Orders usually ship within 72 hours or your purchase.

Standard Flat Rate worldwide shipping usually takes 5-10 business days depending on your location. Please note that you will be responsible for any local tax duties.

Average Shipping Times:

  • USA & Canada: 7-9 Business Days
  • Europe: 7-9 Business Days
  • Rest of the World: Up to 10 Business Days

Prints are shipped in either a reinforced tube or crumple proof packaging to ensure safe delivery.

Delays:

In the unlikely event that you still haven’t received your package after 15 days, please contact info@scottfrench.art and I’ll personally look into it for you.

Sustainability Measures and Carbon Neutral Printing Process:

I’m proud to say that my prints use sustainable packaging and are carbon neutral from end to end. My print studio partners carefully inspect and optimize every aspect of the printing and shipping process. 

Fine Art Printing Process:

  • Carbon neutral printing
  • Sustainably sourced paper
  • Recyclable packaging and envelopes
  • Recyclable cardboard stiffeners to protect your print in transit
  • Paper tape made from 100% recycled fibres
  • 100% recycled polypropylene corner protectors
  • Recyclable bio-polyethylene frame protection
  • Biodegradable bubble wrap
  • Photographs are printed on Canson Baryta II

Certificate of Authenticity and Edition Numbers:

Each print has a limited edition quantity in each size. Once the prints sell out in each size and edition, they will never be available again. This is it!

Each print comes with a unique certificate of authenticity.

It provides the name of the image, the edition number, production date, certificate number and a hologram authentication patch matched by a unique number on both the print and certificate.

Secure Payment:

You can pay via PayPal or Shopify Credit Card Payments.

Both use a secure 256 bit encryption service and 100% safe and secure.

Exchanges & Returns:

I am confident that you’ll love your prints(s). They will hold the test of time and become a statement piece in your home or office. In the event that you’d like to exchange your print for a different one of equal value, you’ll have 15 days from the date of delivery to contact us at info@scottfrench.art to arrange the exchange. You’ll just need to cover the return shipping charge.

The print tubes and packaging are capable of surviving the roughest of journeys. In the unlikely event that your print arrives damaged, we will gladly replace it free of change. Just send an email with an image of the package, print, certificate of authenticity, and order number to info@scottfrench.art and we’ll get the replacement sent right away.

For any addition questions, please email info@scottfrench.art.